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Welcome to the Campevo.online Help Center!
Here you can find answers to frequently asked questions about orders, payments, shipping, returns and exchanges, and product usage. If you can’t find the information you need, please feel free to contact our customer service team.

1. Orders and Payments
   Q: How do I place an order?
   A: On the product page, select the desired product, quantity, and specifications, click “Add to Cart,” and then proceed to the checkout page to complete the payment.
   Q: What payment methods are supported?
   A: We support credit cards, debit cards, and other legitimate payment methods. The payment process is fully encrypted to ensure security.
   Q: Can I cancel my order after successful payment?
   A: Because the products on this website are one-time purchase services, orders are processed immediately after payment. Once payment is confirmed, it cannot be canceled or converted to a subscription service.
2. Shipping and Logistics
   Q: How long does shipping take?
   A: After order confirmation, we will process and ship your order within 1-3 business days (depending on stock availability).
   Q: How can I track my order?
   A: After shipping, we will provide a tracking number, which you can use to track your order on the logistics company’s website or on your order page.
   Q: What if the shipping address is incorrect?
   A: Please carefully fill in your address information when placing your order. Customers are responsible for any delivery problems caused by providing an incorrect address.
3. Returns and Exchanges
   Q: Can I return an item?
   A: Under eligible return conditions, you can submit a return request within 14 days of receiving the goods.
   Q: What are the return conditions?
   A: Returned items must be in their original packaging and in good condition, unused and undamaged by human error.
   Q: How long does a refund take?
   A: We will return the funds to your original payment method within 7 business days after confirming the returned item.
4. Product Usage
   Q: How do I use the insect repellent mat?
   A: Lay the insect repellent mat flat on the tent or grass, ensuring the surface is clean and flat. Please avoid sharp objects scratching the mat.
   Q: What is the weight capacity of the outdoor chairs and tables?
   A: Please refer to the specific instructions on the product page. Our chairs and tables have undergone durability testing to ensure safe use.
   Q: Is the backpack waterproof?
   A: Our outdoor backpacks use water-resistant fabric and can withstand rain for a short period, but prolonged immersion is not recommended. 5. Account and Information
   Q: How do I modify my account information?
   A: Log in to your website account, and go to “Account Settings” to modify your personal information, shipping address, and contact information.